At YOLENY, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not fully satisfied, we offer a straightforward return and refund process. Please review our policy below:
Returns
- You may return most new, unused items within 30 days of delivery for a full refund or exchange.
- Items must be returned in their original condition, including all packaging, parts, and accessories. Furniture should be unused and in resalable condition.
- Please ensure that you have proof of purchase or an order confirmation when initiating a return.
Non-Returnable Items
Some items are non-returnable due to hygiene or safety reasons, including:
- Customized or personalized furniture
- Clearance items or special promotions (clearly stated on the product page)
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and applied to your original method of payment within 7-10 business days.
- Please note that shipping costs are non-refundable, and you will be responsible for paying return shipping fees unless the item was defective or incorrect.
Exchanges
If you would like to exchange an item, please contact us within 30 days of delivery. You can request an exchange for a different size, color, or model, and we will assist you in processing the exchange.
Defective or Damaged Items
If you receive a damaged or defective item, please contact us immediately at contact@yoleny.net. We will arrange for a replacement or a full refund, depending on the situation. Be sure to provide detailed information about the damage or defect and, if possible, include photos of the issue.
How to Initiate a Return or Exchange
To start a return or exchange, please email us at contact@yoleny.net with the following information:
- Your order number
- The item(s) you wish to return or exchange
- A brief description of the reason for the return or exchange
We will provide you with further instructions, including a return shipping label if applicable.
Contact Us
If you have any questions or need assistance with your return, please don’t hesitate to reach out to us at contact@yoleny.net. Our customer service team is happy to help!